Batjelly FAQ — Answers to All Your Questions

You must be 18 or older to register on Batjelly. Age verification is required during KYC using a national ID or passport. Registering as a minor is strictly prohibited.

No. Each person may only hold one Batjelly account. Opening multiple accounts is a violation of our Terms and Conditions. If detected, all accounts may be closed and any funds may be forfeited.

KYC is not required immediately after registration, but it must be completed before your first withdrawal. You'll need to submit a photo of your national ID or passport along with a selfie. Verification is usually completed within 24 hours.

Batjelly supports a range of payment methods, including:

• Mobile Banking
• Internet Banking / Bank Transfer
• Electronic Wallet (E-Wallet)
• Credit & Debit Cards

Available methods may change over time. Log in and check the Cashier section for the latest list.

The minimum deposit depends on your chosen payment method. Mobile banking options generally have a lower minimum. Check the Cashier section or ask our live chat support for the exact amount.

Withdrawal requests on KYC-verified accounts are typically processed within 24–72 hours. Mobile banking and e-wallets are usually faster; bank transfers may take a little longer. Withdrawals cannot be processed without completed KYC.

Deposits usually appear within a few minutes. If yours hasn't shown up yet, contact Batjelly live chat support with your payment receipt or screenshot. Providing your transaction ID will help resolve the issue faster.

Once you complete registration as a new member and make your first deposit, the welcome bonus is automatically credited to your account. If you have a promo code, enter it during registration. Visit the promotions page for specific bonus terms and validity.

A wagering requirement is the amount you need to bet before you can withdraw a bonus. For example, a 30x wagering requirement means you must wager 30 times the bonus amount. Each bonus has its own terms — always read them carefully before claiming.

Yes. If you don't want a bonus, let us know via support before making a deposit, or turn off bonuses in Settings. Depositing without a bonus means no wagering requirements apply, and you can withdraw directly.

Batjelly offers:

• Slots — thousands of classic and Megaways slot games
• Live Bingo — Live sessions with real dealers
• Sports Betting — cricket, football, tennis, and more
• Live Casino — Roulette, Blackjack, Baccarat
• Table Games & Virtual Sports

If you get disconnected, your game progress is saved on the server. You can pick up right where you left off once you reconnect. For Sports Betting, any bet already submitted will be considered valid. If you run into any issues, please contact support.

RTP is the percentage of total wagers a game returns to players over the long run. For example, a 96% RTP means that for every BDT 100 wagered, an average of BDT 96 is returned — though this is a long-term average, not a per-session guarantee. RTP information for every game on Batjelly is available on the respective game page.

The Batjelly app is available for both Android and iOS. Download it directly from our download page. For Android, you may need to install an APK file — make sure "Install from unknown sources" is enabled in your settings.

One account, one balance — fully synced between the app and website. The app also offers a few extras: fingerprint and Face ID login, push notifications, and faster performance. For regular mobile users, the app is the better choice.

To install the APK on Android, enable "Install from unknown sources" in your device settings and make sure you have enough storage space. On iOS, you may need to trust the profile — go to Settings > General > VPN & Device Management and trust the Batjelly profile. If you're still having trouble, contact support.

Yes. Batjelly uses 256-bit SSL encryption. Your personal and financial information is never sold or shared with third parties. All data is kept secure in accordance with our privacy policy.

Batjelly will never ask for your password, OTP, or banking details over phone, email, or chat. If anyone claims to be a Batjelly representative and requests this information, it is a scam. Report it to support immediately and change your password.

Yes. As part of responsible gaming, you can self-exclude your account or set a cooling-off period for a specified time. This can be done through Settings or by contacting support. For more details, please refer to our Responsible Gaming View on page.

There's no separate application for the VIP Club. You earn points on every bet, and your VIP level upgrades automatically based on your accumulated points. Higher levels unlock a personal account manager, cashback rewards, and exclusive bonuses. Learn more on the VIP page. View.

Batjelly offers 24/7 live chat support. Click the chat icon at the bottom right of the website or app. You can also reach us by email — responses are typically sent within 24 hours.