Gaming should be a source of entertainment, not a burden. Batjelly provides every tool and resource you need to build healthy, safe gaming habits.
At Batjelly, we believe responsible gaming isn't just a policy — it sits at the heart of every decision we make. Millions of people across Bangladesh enjoy our platform for entertainment, and ensuring their well-being and safety is our highest priority.
Gaming becomes a problem when it gets out of control. We understand that some people may face this challenge. That's why Batjelly has built a range of tools, information, and support resources — to help members set and manage their own gaming limits.
Keep in Mind: Gaming should always be about fun. Gaming should not be used as a way to recover lost money or solve financial problems. If you feel your gaming is getting out of control, contact Batjelly Support right away.
Use these tools free of charge to keep your gaming experience in control.
Set the maximum amount you can deposit per day, week, or month. The limit takes effect immediately once configured.
Go to Account SettingsSet a limit on how long you play in one session. You'll get an automatic alert when your time is up — helping you protect yourself from playing longer than intended.
View SettingsSet up an automatic stop when your losses reach a certain amount. Protect yourself from chasing losses in the heat of the moment.
Set LimitsTake a temporary break of 24 hours to 6 weeks. You will not be able to log in to your account during this period. Use the time to clear your head.
Take a BreakSelf-exclude for a long-term period of 6 months to 5 years. Your account will be fully closed during this time and all promotional messages will stop.
Contact SupportView your gaming history, deposit, and withdrawal records at any time. Stay aware of your own habits.
View HistoryIf you notice the signs below, it may mean your gaming habits are starting to get out of control. There is no shame in this — reaching out for help at the right time makes recovery possible.
The urge to place bigger bets to recover a loss — this is a dangerous cycle.
Using money meant for rent, food, or your child's education on gaming is a serious warning sign.
Hiding your gaming habits or lying about how much you play is a warning sign.
Feeling mentally unsettled, anxious, or irritable when not gaming is a sign of dependency.
Losing sleep, skipping meals, or struggling to focus at work because of gaming are all warning signs.
Borrowing money or going into debt to fund gaming is the most serious warning sign of all.
If two or more of the above signs apply to you Contact Batjelly Support today. Use the self-exclusion or cooling-off option.
Answer honestly. If more than 3 answers are "Yes", consider seeking professional support.
Do you spend more time or money on gaming than you planned?
Do you find it difficult or impossible to stop gaming even when you want to?
Have you had arguments with family or loved ones because of gaming?
Has gaming ever caused you to miss work, studies, or other important responsibilities?
Have you placed larger bets the next day to try to recover money you lost?
Do you feel restless, irritable, or anxious when you're not gaming?
Have you ever lied about gaming or played in secret?
Have you ever borrowed money or sold belongings to fund gaming?
Have you ever used gaming as a way to relieve stress or anxiety?
Have you ever failed to cut back or control your gaming?
Result: 1-2 "Yes" — Stay cautious. 3-5 "Yes" — Set limits. 6+ "Yes" — Seek professional help.
Admitting there is a problem is the first and most important step. It takes real courage.
Go to Account Settings to set a deposit limit or activate a cooling-off break.
Let a family member or trusted friend know what you're going through. Don't fight it alone — lean on them.
Reach us on 24/7 live chat. We'll help without judgment.
For longer-term issues, use the self-exclusion option to keep your account fully closed.
The Batjelly support team will assist you with complete confidentiality. [email protected]
Batjelly's responsible gaming program goes beyond compliance — it reflects our core values.
No one under 18 can open an account. Withdrawals are not available without KYC verification.
Self-excluding will stop all promotional emails and notifications.
RNG-certified games — every outcome is completely fair and unbiased. No manipulation, ever.
Live chat support is available in Bengali any time, day or night.
Batjelly proactively alerts members when unusual betting patterns are detected.
Your gaming data is completely private and secure, protected by SSL encryption.
At Batjelly, responsible gaming is more than words. We provide real tools and genuine support — because your well-being matters to us more than the game itself.